Refund Policy for Indyapay.com
Powered by Mobifintree Services Private Limited Mobile and DTH Recharges
Last Updated: September 8, 2026
At Indyapay.com, powered by Mobifintree Services Private Limited ,we are committed to providing our customers with a seamless and convenient mobile and DTH recharge experience. We understand that issues may occasionally arise during recharge transactions. This Refund Policy explains the circumstances under which refunds may be processed for mobile and DTH recharge transactions made through our platform. By using Indyapay.com or the Indyapay application for mobile or DTH recharges, You acknowledge that You have read, understood, and agreed to this Refund Policy.
1. Refund Eligibility for Failed Transactions
a. Failed Transactions A failed transaction occurs when the recharge amount has been deducted from Your payment method, but the corresponding mobile or DTH recharge has not been successfully completed.
b. Refund Process In the event of a failed transaction, Indyapay.com will initiate the refund process after receiving confirmation of the transaction failure from the respective mobile operator or DTH service provider.
c. Refund Method and Processing Time Refunds for eligible failed transactions will generally be processed to the same payment method used for the original transaction.
The refund may take up to 7–10 business days to reflect in your account, depending on the processing time of your bank, card issuer, payment gateway, or other payment provider.
2. No Refunds for Wrong Mobile Number or Subscriber ID a. Incorrect Details Indyapay.com cannot refund or reverse a transaction where the recharge has been successfully processed to an incorrect mobile number or DTH subscriber ID. b. User Responsibility It is the sole responsibility of the User to carefully verify the mobile number, DTH subscriber ID, operator, recharge amount, and other relevant details before confirming the transaction. c. No Liability for Incorrect Recharges Once a recharge has been successfully processed to the mobile number or subscriber ID entered by the User, Indyapay.com shall not be responsible for transactions made using incorrect information provided by the User. Accordingly, refunds or reversals will generally not be available for such transactions.
3. Contacting Customer Support If You experience an issue with a recharge transaction, including a failed or pending transaction, You should contact our customer support team as soon as reasonably possible. When contacting customer support, You may be required to provide relevant transaction details, such as:
● Transaction ID/reference number
● Mobile number or DTH subscriber ID
● Recharge amount
● Date and time of transaction
● Payment details or transaction reference,
where applicable Customer Support Details
Mobifintree Services Private Limited
Email: support@indyapay.com
Contact: 8185898898
Website: Indyapay.com
4. Dispute Resolution a. Initial Resolution In the event of any dispute, complaint, or disagreement relating to a recharge transaction or this Refund Policy, the User should first contact Indyapay.com's customer support team and provide the relevant transaction details. The Company will make reasonable efforts to investigate the matter and resolve the dispute amicably. b. Escalation If the dispute cannot be resolved through customer support, the User may escalate the matter to the Company by contacting: Mobifintree Services Private Limited Email: support@indyapay.com The parties shall make reasonable efforts to resolve the dispute through good-faith discussions before pursuing further legal remedies. c. Legal Remedies Nothing in this section prevents either party from exercising any rights or remedies available under applicable law.
5. Governing Law and Jurisdiction This Refund Policy shall be governed by and construed in accordance with the laws applicable in India . Subject to applicable law and the dispute-resolution process described above, any dispute arising out of or relating to this Refund Policy or the use of Indyapay.com shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India .
6. Changes to This Refund Policy Mobifintree Services Private Limited reserves the right to modify, update, or amend this Refund Policy from time to time. Any changes will become effective upon being posted on Indyapay.com or through the Indyapay application, unless otherwise specified. Users are encouraged to review this Refund Policy periodically to remain informed about the applicable refund terms.
7. Your Responsibilities As a User of Indyapay.com, You are responsible for:
● Reviewing and understanding this Refund Policy before using the Service.
● Providing accurate and valid information when making a recharge.
● Verifying the mobile number or DTH subscriber ID before confirming a transaction.
● Verifying the recharge amount and operator/service provider before completing the transaction.
● Retaining relevant transaction information for future reference where necessary.
8. Refund Processing Limitations Refund processing times may vary depending on the payment method, payment gateway, bank, card issuer, mobile operator, DTH service provider, or other third-party service provider involved in the transaction. Indyapay.com will initiate eligible refunds in accordance with this policy after the relevant transaction status has been confirmed. Delays caused by banks, payment providers, operators, DTH service providers, or other third parties may be outside the Company's direct control.
9. Contact Information
Mobifintree Services Private Limited
Website: Indyapay.com
Email: support@indyapay.com
Contact: 8185898898
Address: 2-25/1, 3rd Floor, Rajarajeswari Nilayam, Kakatiya Nagar, Habsiguda, Hyderabad – 500007, Telangana, India.
By using the Indyapay.com platform or Indyapay application for mobile and DTH recharges, You acknowledge that You have read, understood, and agreed to the terms of this Refund Policy.
Last Updated: September 8, 2026 Mobifintree Services Private Limited